Customer Experience Manager

Here’s what you’ll be taking on

• Become an Architect of Change: guide our new customers as they navigate transformative journeys with Siteaware.
• Expert Enabler: Transform users into Siteaware maestros, making them not just proficient but proud references in our ever-growing community.
• Onboarding Maverick: Lead enterprise-wide and project-level onboarding, ensuring clients experience a seamless and empowering introduction to Siteaware.
• Engagement Champion: Consult on best practices to enhance engagement and adoption, maximizing the impact of Siteaware across the board.
• Collaboration Dynamo: Collaborate across all tiers of our organization, crafting best practices and facilitating connections that nurture client success and propel Siteaware’s evolution as an industry trailblazer.
• Client Ambassador: You’ll be the living embodiment of SiteAware to our cherished clients, whether it’s through on-site training sessions or electrifying industry events.
• Work across all levels of the organization to develop best practices and connect prospects and clients with Product Managers and Marketing to further client success and SiteAware’s evolution as a category creator

You have:

• 2+ years of construction management experience OR 2+ years of leading enterprise customer rollouts
• familiar with the inner workings and common challenges of SaaS implementations
• Expert in objection handling and comfortable working in a fast-paced environment
• Self-motivated, driven, and always focused on “doing the right thing” for the company
• strong presentation skills and be capable of designing and executing a roll-out strategy
• Curious with a desire to learn and become an expert on Siteaware’s offering to the construction industry